Privacy Policy for Health Coach Lucy / Clow Cleanse / Clow Life Ltd / Kids Speed, Strength & Agility

Effective Date: 1st January 2022

At Health Coach Lucy (also trading as Clow Cleanse, Clow Life Ltd, and Kids Speed, Strength & Agility), your privacy is very important to me. This Privacy Policy explains how I collect, use, store, and protect your personal information when you visit my website, sign up for coaching services, or otherwise interact with me.

1. Who I Am

I am Health Coach Lucy, a certified health and nutrition coach. I provide 1:1 coaching, group programmes, and resources designed to help women over 40 optimise their health and wellbeing. I also run children’s fitness classes and other wellbeing services under Clow Cleanse, Clow Life Ltd, and Kids Speed, Strength & Agility.

I am the Data Controller of your personal data.

📧 Email: [email protected]
📍 Address: 3 Wychbold Court, Pedmore, Stourbridge, DY9 0PF, United Kingdom

2. What Information I Collect

I may collect and process the following types of information:

Contact details – name, email address, phone number.

Health information – information you share with me in consultations, assessments, or questionnaires (such as symptoms, lifestyle habits, or goals).

Child participation details – name, age, and relevant health/safety information for children attending classes.

Payment information – when you purchase coaching packages, programmes, or services.

Technical information – how you use my website (cookies, IP address, browsing behaviour).

Marketing preferences – whether you wish to receive newsletters, offers, or updates.

3. How I Use Your Information

I use your personal information to:

Provide coaching or class services tailored to you.

Manage consultations, programmes, and client support.

Ensure child safety during children’s classes.

Send updates, resources, and newsletters (if you’ve opted in).

Process payments and invoicing.

Comply with legal and regulatory requirements.

4. Lawful Basis for Processing

Under the UK GDPR, I rely on the following lawful bases:

Consent – when you sign up for newsletters or agree to share health information.

Contract – to deliver services you have purchased.

Legal obligation – to comply with tax and insurance regulations.

Legitimate interests – for safe and effective business administration.

5. How I Store Your Information

Your personal data is stored securely on password-protected systems.

Health and child information is treated as sensitive data and only used for service delivery.

I keep client and class records for up to 7 years in line with insurance and professional requirements.

6. Sharing Your Information

I respect your confidentiality. I will never sell or rent your information. Data may be shared only with:

Trusted service providers (e.g., payment processors, email platforms).

Professional partners (e.g., co-coaches or registered practitioners, but only with your consent).

Legal or regulatory authorities if required by law.

7. Your Rights

You have the right to:

Access a copy of the data I hold about you.

Request corrections to your information.

Withdraw consent at any time (e.g., unsubscribe from emails).

Request erasure of your data (“right to be forgotten”).

Restrict or object to processing.

Lodge a complaint with the ICO (UK Information Commissioner’s Office).

8. Cookies

My website may use cookies to improve your browsing experience. You can adjust your browser settings to refuse cookies if you prefer.

9. Changes to This Policy

I may update this Privacy Policy from time to time. Any changes will be posted on my website with a new effective date.

10. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact me:

📧 Email: [email protected]
📍 Address: 3 Wychbold Court, Pedmore, Stourbridge, DY9 0PF, United Kingdom